[Career Conversations] Madison Farley
Welcome to our employee spotlight blog series – Every other month we will feature a Q&A from one of our top employees at Educe Group. This month we are featuring Madison Farley, Senior Consultant at Educe Group.
What is your name and job title?
Madison Farley, Senior Consultant
What do you do in your day-to-day role?
As a contractor at Shire* working within the IT department, I help maintain the Saba LMS and work on various functional projects within the Shire organization. I manage the Request for Change process, which is a set of procedures I oversee for each installation, update, or change we implement on Shire’s version of Saba SEC 7.2. I resolve Saba-related issues that learners in the system experience and support the overall work of the Saba Business and IT Owner.
What skills does your current job require? How have you mastered those skills?
This job requires quick-thinking, time management, and flexibility. As with any large organization, Shire has LMS-related issues. Many of these issues come without warning, and so fast action, escalation, and communication to the appropriate stakeholders is required. Managing my time between my longer-term functional projects while coordinating my daily administrative duties is also required of my current position. I’ve sharpened my skills in these areas with the help of my teammates as well as through experience. Receiving and giving feedback has been immensely important as I’ve transitioned into a consultant role and has helped me become open minded and work towards improving these skills.
What advice would you give to others working in Educe Group about how to succeed in the organization?
Understanding Shire’s business and governance processes is just as important as having a firm grasp of Saba’s functionality. There are a lot of people, systems, and networks to be familiar with at Shire, and the interconnections among each of these entities is crucial in successfully delivering quality consulting support to this client and knowing their LMS needs.
What project/s are you most proud of?
I’m most proud of being the interim Saba System Owner at Shire while the Shire employee was on maternity leave. As a novice consultant, the responsibility and ownership tagged to this interim position was large, as I was the point person for their Saba LMS. During this time a few major initiatives went live, and we also kept the Saba ship afloat at Shire. I was lucky to have a great support system made up of both my Educe and Shire colleagues.
How do you successfully build relationships with clients?
Successful client relationships are built on a foundation of trust, transparency, and teamwork. Clients need to trust that you will get the job done correctly and in a way that is most beneficial to them. You should strive to create a transparent work environment so that communication is easy, open, and honest. Ultimately, you need to set the tone for productive teamwork between you and the client to ensue, which entails listening and being a reliable partner for them at all stages of the relationship. Shire has had a long-standing relationship with Educe thanks to Paul Kim and all the Educe employees that came before me, and being able to join in this client partnership has been truly special!
What do you feel sets us apart from other consulting firms?
At a place like Educe, consultants take on greater challenges that expedite their consulting expertise, as we are given the reigns quicker than consultants at more traditional, hierarchical consulting firms. This, coupled with a commitment to mentorship and collaboration, provides an abundance of opportunities for risk-taking, acquiring the tools for consulting success, and undenied personal and professional growth at Educe.
“Successful client relationships are built on a foundation of trust, transparency, and teamwork.”
What are your hobbies/interests outside of work?
I love to travel and spend time with my family and friends!
To read Madison’s full story, click here.